Overview

Our client is seeking to recruit an IT Technician in Mayo

You will be responsible for answering calls to the IT Tech Operations support desk, responding, and resolving support tickets assigned to you from the IT Tech Operations queue, and be on the front line in assisting end-users with software and hardware support. You will collaborate with other team members across the globe on project management, system monitoring, security incident response, and user provisioning and deployments.

Essential Duties and Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

IT Support

• Act as a first responder to incoming incidents and requests for end-user support with workstation hardware and software (e.g., PC issues, error messages, barcode scanners, monitors, label printers, viruses, etc.).
• Provide support for on-site and remote end-users in Ireland & across Europe.
• Document, track, and monitor incidents and requests in detail within the ITSM platform.
• Ensure ticket service level targets are met through proper follow-up.
• Ensure proper routing, escalation, and assignment of ITSM tickets.
• Provision and deploy new PC hardware and peripherals for new and existing employees.
• Support with generation of procedure documentation.
• Update Support Desk knowledge base articles to ensure call resolution details are available to colleagues.
• Help resolve issues and provide technical assistance for end-users who are using our manufacturing and ERP software solutions.
• Support other technical needs as required (e.g., mobile devices, tablets, apps, etc.).

IT Maintenance:

• Assist with maintenance schedules of IT assets in the maintenance software.
• Perform routine Zebra label printer maintenance.
• Maintain and organise computer spare parts and hardware inventory levels.
• Escalate computer software updates, viruses, and malware cleanup.
• Assist with the backups & backup scheduling.
• Monitor server rooms and related equipment (routers, UPS, etc.).
• Assist with out of hours maintenance and upgrades.

IT Projects:

• Assists the Ireland IT Team with hardware, software, network, telephony system and IT infrastructure upgrades.
• Provide feedback on policy and procedure documentation.
• Assist and support the IT Development and Security teams with their project needs and deployments.

Key Requirements: 

• Diploma or 3rd Level Degree in IT/ Microsoft Certifications/ITIL Foundation.
• 2-3 years experience working in a similar IT technician position, manufacturing experience is desirable.
• Strong English language written and verbal communication skills.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Knowledge of the Windows Client and Server operating systems (Active Directory, DNS, DHCP, etc.).<ul “list-style-type:=”” circle”=””>
• Experience in operation of and support of Microsoft Office and office 365 applications.
• Printing technologies and connectivity.
• Basic understanding of virtualization technologies (VMware/Hyper-V), thin clients and RDP.
• Networking technologies such as TCP/IP and stack, network cabling.
• Scripting skills (e.g., PowerShell, VBScript, batch files, etc.).

For more information please contact Maria at Arcon Recruitment

Maria Kelly

Recruitment Consultant

• Maria Kelly
• [email protected]
• 086 170 0055

Maria is a Senior Recruitment Consultant with Arcon Recruitment. Originally from Swinford, Co Mayo, Maria holds an honours degree in Finance from GMIT. Maria is responsible for developing relationships with new and existing companies and assisting them with all aspects of their recruitment requirements. During her time with Arcon, Maria has been involved with both one off recruitment projects for small indigenous companies and larger more structured recruitment campaigns for multinational clients.

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