Overview

Customer Service Manager – Hardware / Construction Supply Sector

Location: West of Ireland  Sligo, Roscommon, Leitrim, Mayo)
Job Type: Full-Time
Salary: Competitive (DOE)

Overview

An established and growing organisation within the hardware, plumbing and construction supply sector is seeking an experienced Customer Service Manager to lead its customer service operations.

This is a senior role responsible for managing the customer service team, improving operational processes, and ensuring excellent service delivery to trade customers and merchants across Ireland.

The successful candidate will work closely with the sales and operations teams to enhance customer experience, improve efficiency, and support continued business growth.

This position is based in the West of Ireland and may involve occasional travel to other company locations.

Key Responsibilities

Customer Service Management

  • Lead and manage the Customer Service team to ensure excellent service delivery.

  • Oversee customer enquiries, order processing, and sales administration.

  • Monitor service levels and implement improvements to enhance the customer experience.

Operational Improvement

  • Identify opportunities to improve customer service processes and workflows.

  • Implement systems and procedures that improve efficiency and accuracy.

  • Work with management to support continuous improvement initiatives.

Customer & Sales Support

  • Build strong relationships with trade customers, merchants, and internal teams.

  • Support the sales team by ensuring efficient order management and customer communication.

  • Manage and resolve escalated customer issues.

Team Leadership

  • Provide leadership, coaching, and mentoring to customer service staff.

  • Support team development and encourage a positive and collaborative work environment.

  • Monitor team performance and implement training where required.

Requirements

  • Proven experience in a Customer Service Manager or Customer Service Team Lead role.

  • Strong leadership and team management skills.

  • Excellent communication and relationship management ability.

  • Experience managing customer service operations or sales support teams.

  • Strong organisational and problem-solving skills.

Desirable Experience

  • Experience within hardware, plumbing, construction supply, or building materials sectors.

  • Experience dealing with trade customers or merchant networks.

  • Knowledge of ERP or order management systems.

  • Experience improving customer service processes or operational efficiency.

Key Skills

  • Customer Service Leadership

  • Team Management & Development

  • Operational & Process Improvement

  • Relationship Management

  • Problem Solving & Decision Making

  • Sales Support Coordination

Location

This role is suitable for candidates based across the West of Ireland, including:

Mayo: Castlebar, Ballina, Westport, Claremorris, Swinford, Ballinrobe
Sligo: Sligo Town, Tubbercurry, Ballymote, Enniscrone, Collooney
Galway: Galway City, Tuam, Athenry, Ballinasloe, Loughrea
Roscommon: Roscommon Town, Boyle, Castlerea, Strokestown
Leitrim: Carrick-on-Shannon, Manorhamilton, Drumshanbo, Ballinamore

How to Apply

For more information or to apply for this role, please contact:

Sylvester Jennings
Arcon Recruitment

📞 Phone: 087 6723533
📧 Email: [email protected]

or submit your CV through the application form.

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