Overview

As a Dispatch Operator, you will consult with our Transport Team and Customers to ensure products are delivered to customers in a timely manner. The candidate should have experience working in a busy environment with similar experience preferred and be proficient in computer skills and CMS systems.

 Principal Duties:

• Schedule all deliveries and collections in an efficient manner
• The taking and processing of customer orders.
• Inputting data onto our in-house Herbst CMS system for record purposes. (Full training provided).
• Arrange for and process payments.
• Managing dispatch reports for compliance purposes.
• Managing delivery dockets and ensuring good sign-off.
• Be the point of contact for drivers on the road and customers alike.
• Daily cash reconciliation.
• Interface with various departments as required.
• Must be flexible regarding start and finish times.
• Demonstrate a lead by example approach to all aspects of Health & Safety, be fully compliant with Company Health & Safety: policies, procedures, systems, and rules, report all hazards and incidents and ensure that you always work safely.

 

Knowledge / Skills/ Experience

• Excellent Customer Relations
• An ability to build and develop customer loyalty.
• Proficient in Microsoft Packages.
• Be able to work on own initiative or as part of a team.
• Experience in a similar role (preferred).
• Experience in scheduling and dispatch delivery.
• Excellent general administration skills.
• Ability to work in a fast-paced environment and prioritise under pressure.
• Able to communicate and be fluent in English (written and spoken)
• Ability to work on own initiative or with a team and to strict deadlines.
• Flexible and adaptable.

 

What You Get:

The benefits on offer for this position are as follows:

• Competitive hourly rate
• Overtime Pay
• Twenty-one Days Annual Leave

Additional Benefits:

• Statutory Sick Pay
• Contributory Pension Scheme
• Employee Assistance Programme
• Further education/training and development support

 

Working Days:

Monday to Friday (Occasional Saturday work – 8am to 1pm).