Overview
The Service Administrator will be responsible for the day to day administration duties of the Service Department ensuring customers’ expectations and requirements are dealt with in a timely manner. Working in a team the Service Administrator will be responsible for providing administration support for the Service and Rental Department.
Key Duties and Responsibilities:
- Plan, produce and communicate monthly service schedules for Service Engineers.
- Compile accurate service reports and issue to customers on a daily basis.
- Ensure all customers enquiries, requests and complaints are dealt with immediately.
- Process parts and hire quotations, customer orders. Product returns and credit notes onto our system in a timely manner.
- Facilitate hire and service needs for our customers.
- Work with external and internal customers to maximise the service delivery opportunities and the customer’s experience.
- Record customer feedback/issues on management system and work with colleagues across departments to ensure maximum customer satisfaction.
- Liaise with Service Manager on a daily basis.
- Liaise with purchasing, warehouse and logistic functions to ensure an efficient delivery of servicing, repairs and parts.
- Provide feedback on recommendations, ideas and improvements that may support ongoing improvements to Service and products.
- Perform additional ad hoc tasks as required by the Company.
The duties listed are not exhaustive.
The following skills are essential requirement to the role.
- The ability to deal with clients in a professional friendly manner.
- The ability to work under pressure.
- The ability to ensure the work is done in the most efficient way.
- Must have strong computer skills along with strong written and verbal communication skills.
- Good telephone and communication skills.
Experience:
- Minimum 2 years’ experience in a similar role but full, comprehensive training and support will be provided.
- Proficiency in Microsoft Office applications .
- Experience of Sage/CRM systems would be an advantage.
- Fluency in both oral and written English language is essential.
Qualifications:
-
Leaving Certificate or equivalent qualification.
For more information Contact Alana at Arcon Recruitment
☎️ 087 9221136