Overview

The Service Administrator will be responsible for the day to day administration duties of the Service Department ensuring customers’ expectations and requirements are dealt with in a timely manner. Working in a team the Service Administrator will be responsible for providing administration support for the Service and Rental Department.
Key Duties and Responsibilities:
  • Plan, produce and communicate monthly service schedules for Service Engineers.
  • Compile accurate service reports and issue to customers on a daily basis.
  • Ensure all customers enquiries, requests and complaints are dealt with immediately.
  • Process parts and hire quotations, customer orders. Product returns and credit notes onto our system in a timely manner.
  • Facilitate hire and service needs for our customers.
  • Work with external and internal customers to maximise the service delivery opportunities and the customer’s experience.
  • Record customer feedback/issues on management system and work with colleagues across departments to ensure maximum customer satisfaction.
  • Liaise with Service Manager on a daily basis.
  • Liaise with purchasing, warehouse and logistic functions to ensure an efficient delivery of servicing, repairs and parts.
  • Provide feedback on recommendations, ideas and improvements that may support ongoing improvements to Service and products.
  • Perform additional ad hoc tasks as required by the Company.
The duties listed are not exhaustive.
The following skills are essential requirement to the role.
  • The ability to deal with clients in a professional friendly manner.
  • The ability to work under pressure.
  • The ability to ensure the work is done in the most efficient way.
  • Must have strong computer skills along with strong written and verbal communication skills.
  • Good telephone and communication skills.
Experience:
  • Minimum 2 years’ experience in a similar role but full, comprehensive training and support will be provided.
  • Proficiency in Microsoft Office applications .
  • Experience of Sage/CRM systems would be an advantage.
  • Fluency in both oral and written English language is essential.
Qualifications:
  •  Leaving Certificate or equivalent qualification.

 

For more information Contact Alana at Arcon Recruitment
☎️ 087 9221136
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