Overview

We are recruiting for a  Customer Relations Executive, on a 12 month contract.

This role is based in South Leitrim & is commutable from parts of Sligo, Cavan, Leitrim, Roscommon and Mayo.

Key Requirements:

  • Degree in Business or equivalent qualification
  • Third Level qualification in Business or equivalent plus 5 years relevant experience will be accepted in lieu of degree qualification
  • Min 2 years’ experience in a similar role
  • Professional and knowledgeable with ability to develop strong relationships with customers and potential customers.
  • Ability to organise, manage, and communicate across all levels and functions Motivated and Self-starting
  • Ability to manage multiple tasks and adapt to changing, fast paced environment.

Key Responsibilities:

  •  Play an integral role in the business by leading the customer service team to provide first class customer service to their customers.
  • Creating quotations and communicate with internal and external customers
  • Take responsibility for improving and maintaining customer satisfaction and the identification of process improvements to retain and maximise revenue.
  • Responsible for leadership and execution of the responsibilities within the team.
  • Work closely with other departments to deliver a level of service that exceeds client’s expectations
  • Ensuring compliance with budgets and plans.
  • Monitor performance, provide coaching and mentoring where appropriate
  • Develop and maintain customer satisfaction measurement metrics
  • Customer Order to fulfilment process; includes logging on sales orders. Confirming delivery dates and sending order acknowledgement.
  • Dealing with customer enquiries and be able to communicate clearly both written and oral.
  • Management of a suitable CRM when implemented
  • Creating quotations and Customer Order to fulfilment process;
  • Follow up on leads generated from Trade Shows and develop resulting business opportunities.
  • Adhere to Plant Safety requirements and Health & Safety requirements relating to your work, assuming responsibility for those aspects of the OH&S System over which you have control to ensure the health and safety of yourself and others.

 

For more information Contact Leona at Arcon Recruitment
Leona Walsh Recruitment Consultant at Arcon Recruitment

Leona Walsh

Recruitment Consultant

Leona is the most recent addition to the Arcon Recruitment team. A Castlebar native She is a business graduate of  GMIT and brings with her valuable experience in the hospitality sector. Leona currently provides support to the admin / accounts division and spends a lot of her

day liaising with new and existing candidates.

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